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Critical
Score: 78

Score Submission

“34% of users abandon Score Submission before completing”

The Problem

Users start the score submission flow but leave before finishing. We detected 450 abandonments yesterday, up from 200 last week. Most users abandon at step 3 (score entry) after spending ~45 seconds struggling.

Evidence

Abandonment Rate
34(target: 10)
above target
Avg Rage Taps
2.3
Time Before Abandon
45

Suggested Fix

Category

UX Change

Estimated Effort

Medium (8-16 hours)

Recommendations
  • Add progress indicator showing steps remaining
  • Reduce required fields (make optional fields collapsible)
  • Add "Save Draft" option to prevent data loss

Users Impacted

450

18% of active users

Status

Current
Open
Detected2/3/2026

Severity Breakdown

Severity Score85%
Frequencydaily